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Great Brandberg Mountain Namibia

The Great Brandberg Mountain, original source of the world famous Brandberg Quartz crystals

Returns Policy

Our 100% Satisfaction Guaranteed Returns Policy!

We are a family business and customer satisfaction is our goal! If you are not happy with your purchase, we will gladly refund you the full purchase price (less the shipping costs) with no quibbles. All that we ask is that you email us as soon as possible after receiving your item and let us know what the problem is.

We will answer you promptly by email!

We will answer your email as promptly as possible, usually within 24 hours, allowing for time differences across continents!! If we take a little longer please forgive us, we will always explain the reasons for any delay! Don't forget we're a family business and friendly personal service means everything to us.

How will I know where to return it?

We will email you a returns code and the address to which you should return the item. As soon as we receive the returned item, your Paypal account will be refunded with the full purchase price (less the shipping costs). You must please make sure when returning the item that you pack it securely, in the same way we have done, so that we get it back safely in the same condition you received it!

It's That Easy!

We want happy customers who will come back again and again to our store to find the lovely crystals and specimens that we spend so much time and effort hand-sourcing for your pleasure!

Secure Online Shopping

All payments are processed by PayPal the most widely used and respected secure guaranteed  payment processing system,   world-wide.